TV Link creates snowy picture

23 Mar 2018

TV Link TV Link creates snowy picture

TV Link causing snow on TV

 

 

 

 

 

 

 

We often get queries about TV links not working. This is usually a very  simple thing to fix, but clients get confused because they are not sure how to proceed through the process of elimination.

Snow is caused by

  1. RF signal from the DSTV decoder not reaching the TV.
    1. Remove the TV Link.
    2. Connect the RF cable from the decoder straight to the TV antenna in plug.
    3. using the TV remote, change the signal source on the TV to “TV”.
    4. using the TV remote, press the “menu” button and autotune the TV.
    5. Check P1, P2, P3 etc up to about P8 to see if the tuning has found your decoder signal.
      If not, there is a problem with the connection from the decoder to the TV.

      1. Check the f-connector connecting to the “RF-Out” output of the decoder. If necessary re-seat the f-connector.
      2. Check the f-connector on the TV side of this same cable. If necessary re-seat this f-connector.
      3. Check the cable for joins, such as a barrel. You might have to be prepared to climb into your ceiling for this. If you find a barrel, replace it with a new one and re-seat the f-connectors on either side of it. Sometimes you might come across a splitter in the ceiling where your cable enters and leaves again. Most often it will be an “SLX Splitter” which are used to relay RF signals to TV Links. If this is the case, replace the SLX Splitter; most users at this point will probably be getting out of their depth so it will probably be best to call an accredited DSTV Installer. However, this is not often the case, so read on – the solution is usually a very simple one!
  2. Signal from the DSTV decoder reaching the TV but the TV not tuned in to the decoder “channel” frequency.
    This is a very common problem. Some TVs will lose their tuning when powered off and on. So try autotuning the TV again as mentioned above.
  3. A faulty TV link This in turn has two parts to it:
    1. The electronic unit of the TV link is faulty
    2. The connector where the TV link plugs into the TV can be faulty. If one moves this plug where it fits into the TV antenna socket, and you see a fluctuating picture on the TV, this is a sign of a poor connection.
      In either of these two cases, replace the TV Link and the problem will resolve.

Please note that this snow problem is a separate one from “My TV Link won’t allow me to change channels”, which we will address in a separate post.

Good luck!

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  • wp socializer sprite mask 32px TV Link creates snowy picture
  • wp socializer sprite mask 32px TV Link creates snowy picture
  • wp socializer sprite mask 32px TV Link creates snowy picture
  • wp socializer sprite mask 32px TV Link creates snowy picture
  • wp socializer sprite mask 32px TV Link creates snowy picture

Multichoice analogue service finally comes to an end.

19 Mar 2018

Mnet final end Multichoice analogue service finally comes to an end.

M-Net to close at end of March2018

Important news for those who are still on the old M-Net analogue service:

Multichoice will be switching off its analogue M-Net service at the end of March 2018. They are encouraging all M-Net users to switch over to Digital Satellite TV, meaning a better picture, better sound, and access to the electronic programme guide.

For some time now these users will have been alerted to this fact with ticker tapes running across their screens, and with a newsletter.

The changeover will require the installation of a DSTV satellite dish, cabling from the dish to the decoder, and connection of decoder to their TV.

The days of analogue are finally coming to an end . Rest in Peace!

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  • wp socializer sprite mask 32px Multichoice analogue service finally comes to an end.
  • wp socializer sprite mask 32px Multichoice analogue service finally comes to an end.
  • wp socializer sprite mask 32px Multichoice analogue service finally comes to an end.
  • wp socializer sprite mask 32px Multichoice analogue service finally comes to an end.
  • wp socializer sprite mask 32px Multichoice analogue service finally comes to an end.
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Programming the remote for the Multichoice HD5S decoder

19 Mar 2018

Just a short note to alert those of our users who like to maximise the functions they can get out of their DSTV System:  the new remote that comes with the HD 5S decoder ( called a B6 remote) allows one to do some really nice programming functions such as turning on your TV, your decoder and your surround-sound system all with the press of a single button. ( So does the latest remote for the Explora2, known as an A7 remote). Multichoice have supplied very detailed instructions in the manuals for these remotes, obtainable on the dstv.com site under “support”.
There are a lot of manuals listed there, and at the time of this post, none referring to the B6 remote.
One can obtain the instructions for the B6 remote in the  manual for the A6, shown below. The “A6 advanced Options” manual is the one you want.
B6 decoder remote user manuals Programming the remote for the Multichoice HD5S decoder

I am not going to attempt an explanation for you as the manuals are very detailed,
Be patient and you will find you can do some interesting things which will enhance your viewing pleasure a great deal!
But if you are in need of help, give one of our DSTV installers a call on 079 117 2842.

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  • wp socializer sprite mask 32px Programming the remote for the Multichoice HD5S decoder
  • wp socializer sprite mask 32px Programming the remote for the Multichoice HD5S decoder
  • wp socializer sprite mask 32px Programming the remote for the Multichoice HD5S decoder
  • wp socializer sprite mask 32px Programming the remote for the Multichoice HD5S decoder
  • wp socializer sprite mask 32px Programming the remote for the Multichoice HD5S decoder
  • wp socializer sprite mask 32px Programming the remote for the Multichoice HD5S decoder

DSTV 5 S Decoder

17Mar2018

HD 5S decoder 300x200 DSTV 5 S Decoder

Multichoice 5S decoder

Multichoice has now released its latest single view decoder, which has quite a few changes from the previous versions.
Firstly, the smartcard is now imbedded in the decoder itself, which actually makes a lot of sense, as prior decoders always required the process of marrying the smartcode with the decoder, with a lot of wasted time for users and Multichoice helpdesk staff.
Secondly, the decoder has omitted the RF out port. This is a step backwards, in our opinion, as if one now wants to connect an extra TV point to the decoder ( such as a bedroom TV being connected to the main decoder in the lounge), one has to connect a modulator to the HD 5S. This takes the AV output from the decoder and converts it to an RF output;  it is messy – there is an extra unit attached to the decoder and it introduces a multitude of new wiring:

 

  • A power cable which plugs into the USB port of the HD 5S.
  • An AV cable which plugs into the AV port of the 5S.
  • An  infra-red eye cable from the modulator which has to be placed in front of the HD 5S if one wants the remote TV to work with a TV
  • Then the RG6 cable form the mudulator to the remote TV.

(If you are having any difficulties with the installation of this, give us a call and we will send one of our DSTV installers out to you).

This decoder forms part of the new Explora styled family of decoders, bringing quite a significant step forward for single-view customers, who can now watch DSTV in high definition.

 

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DSTV Decoder Errors

20Feb18

Not many clients are aware that one can clear three very common errors occurring on your DSTV decoder, by logging on to

https://eazy.dstv.com/en/ng/clear-error-code

E16, E30 and E32 errors can be cleared easily in this way. Give it a try!

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DSTV HD Decoders sold with installation options:

16 Feb 2018

Quite a few clients remain unclear as to the conditions attached to a “Free DSTV Installation” so am giving an excerpt from the DSTV website specifying these conditions:

  • Total travel of 25km
  • A correctly aligned and installed 80cm satellite dish with a Universal LNB
  • Cabling from the satellite dish to one TV (up to 10 metres*)
  • Connection of your decoder to one TV
  • Activation of DStv and help on how to use your decoder
  • A three-month guarantee on workmanship
  • A 12-month guarantee on the equipment used in the installation

Many clients try to get  DSTV Installers to do extra work (not included above) as part of this free installation. Please expect a quote from the installer for this extra work as Multichoice does not recompense the installer for any work beyond that listed above.

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DSTV Installation Tip:

The Infamous Xtraview”Waiting for Communication” Error:

15 Feb 2018

Of all the errors that customers report, this one gives a dstv installer the most headaches!
Actually easy to fix once you know how, but here is a short checklist of what you should look out for:

  1.  Make sure the heartbeat cable connections to each decoder are still well connected .If necessary, take off the f-connector and ensure that there is still enough  braid and that it is not touching the centre-pin. Then twist it back on, making sure there is a good seating on the cable.
  2. Go into the decoder menu and, and check whether the heartbeat setting is for RF-IN or RF-OUT. (On pre-Explora decoders, go to Advanced options / Xtraview, on Explora decoders go to Settings/System Settings/Remote control and check the same thing there).  Then make sure your heartbeat cable is physically connected to  the RF connector  on the decoder which matches the setting specified.
  3. If neither of these actions makes any difference, call the Multichoice hotline and ask them to see if they can get the heartbeat going.
  4. Unfortunately, if this still does not work, it may be due to a faulty heartbeat cable ( will need to be replaced) or a splitter in the ceiling may have gone faulty causing the heartbeat signal to be lost. Heartbeat signals don’t like cables which have joins in them; it is quite common that a join in the heartbeat cable which is not easily visible, may be the problem. If you are the DIY type of person who doesn’t mind stomping around in ceilings, go up and have a look. Sometimes it stares you in the face. Otherwise, if you would rather not risk it, give an accredited installer a call and let him sort it out for you.

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Are you ready for the new DSTV Satellite?

7 Feb 2018

eutelsat36c x516 y290 300x168 Are you ready for the new DSTV Satellite?

Intelsat36

In August 2016 a new satellite Intelsat 36 was launched, and Multichoice have leased transponders on this satellite, which allow them to extend the number of channels on their service. What does this mean for the end user?  It means different things for different users, depending on what kind of decoder and LNB one has. The most important of these is that the SD PVR decoder will not be able to support all the capabilities of the new channels. Multichoice has long been advertising the fact that they no longer support these SD PVR decoders, and offering special deals for users to upgrade to the Explora decoder.

According to mybroadband.co.za (https://mybroadband.co.za/news/broadcasting/166782-why-dstv-stops-supporting-decoders.html):  ” PVR decoders which are currently in end of support are:

  • SD PVR
  • Dual View
  • UEC 4-tuner HD PVR

Single-view decoders which are currently in end of support are:

  • 660
  • 720
  • 720i
  • 910
  • 933
  • 990 “

A rule-of-thumb that is useful is: if you have a twin-LNB with a PVR decoder, have the LNB upgraded to a Smart LNB. If you have an Explora decoder and if you are not using a complex  centralized dish)  then  change to a Smart LNB. If one has a non-PVR HD decoder, one can use a single LNB.

If you are you in a complex using a centralized satellite feed, speak to your body corporate to find out if they have upgraded to a unicable system; otherwise when the switchover to the new satellite occurs, you could be left watching just a portion of the available channels.

And if you want to be completely ready for the new satellite and the latest decoders, the smart thing to do, whatever decoder one has, is, as soon as possible, to upgrade to the Smart lnb and a dish 80cm or bigger. Phone 079 117 2842 for a DSTV installer who can help you with this.

 

 

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  • wp socializer sprite mask 32px Are you ready for the new DSTV Satellite?
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  • wp socializer sprite mask 32px Are you ready for the new DSTV Satellite?
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LM Radio popular choice on DSTV music channel 821

LMRadio LM Radio popular choice on DSTV music channel 821
6 Feb 2018
It has been over two years since DSTV launched their LM-Radio channel on DSTV’s audio package (channel 821), and those who remember the “Good Old Days” are still raving about the return of familiar sounds of this classic radio station. The music mix is outstanding and the familiar jingles ( “Have a happy day!”) make you want to pinch yourself to check that you are not 17 any more.
Tip: If you have a separate sound system and don’t want to leave the TV on while you listen to LM Radio, you can take the AV feed from the back of your DSTV decoder into the AUX AV-In sockets of your sound system. Alternatively, if you a techie and have one of the later decoders, you can use the optical feed in the same way.
Then tune the decoder to 821, turn off your TV to save the screen, and listen away!
If you want any assistance with your setup, DSTV-Installations-Lonehill are only a phonecall away (079 117 2842)

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  • wp socializer sprite mask 32px LM Radio popular choice on DSTV music channel 821
  • wp socializer sprite mask 32px LM Radio popular choice on DSTV music channel 821
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  • wp socializer sprite mask 32px LM Radio popular choice on DSTV music channel 821
  • wp socializer sprite mask 32px LM Radio popular choice on DSTV music channel 821
  • wp socializer sprite mask 32px LM Radio popular choice on DSTV music channel 821